Frequently Asked Questions
Everything you need to know about our signature jewelry and accessories.
What is the standard shipping timeframe?
We process orders within 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale.
How should I care for my Lisa Gozlan jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a dry place, preferably in the provided Lisa Gozlan pouch.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products hypoallergenic?
Most of our pieces are made with high-quality materials designed to be gentle on the skin. Please refer to the specific product descriptions for detailed material compositions.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within one hour of the order being placed.